Frequently Asked Questions
Everything you need to know about our services, pricing, booking and what to expect, answered clearly and honestly.
Helpful Answers. No Guesswork.
Frequently Asked Questions
We have grouped the most common questions into helpful categories so you can find the answers you need quickly.
Clear answers, happy homes
Cleaning Services
What does a professional driveway or patio clean actually involve?
Far more than a quick blast with a jet wash. We pressure wash the full surface with commercial grade equipment, then we chemically treat it to kill off the moss, algae and ingrained grime. For block paving we also brush in fresh kiln dried sand to lock the blocks back together. You get a surface that is not just clean on the day but stays looking good for far longer.
Which surfaces can you clean?
Block paving, tarmac, resin, concrete, imprinted concrete, natural stone and Indian sandstone, patios and slabs, paths, steps, walls and decking. If you are not sure about your particular surface, send us a photo and we will tell you honestly what we can do.
Will pressure washing damage my block paving?
Not in the right hands. The risk with block paving is using too much pressure or a poor technique, which can pit the blocks or strip out the jointing sand. We match the pressure to the surface, clean it evenly, and then brush fresh kiln dried sand back into the joints so the drive is stable and looks complete, not stripped.
Can you clean tarmac without ruining it?
Yes, but tarmac is one of the surfaces where experience matters most, because the wrong approach can loosen the surface and create bald patches. We use a gentler method suited to tarmac that lifts the dirt and growth without tearing it up.
Can you remove oil stains from my driveway?
Yes. We offer a dedicated oil stain treatment for both homes and businesses. Whether it is a small drip or a large patch, we will do our best to lift it. Some older, deeply soaked stains will not come out completely, and we will always be straight with you about what is realistic before we start.
Will the cleaning harm my plants, lawn or borders?
We take care to protect planting and rinse down sensibly around borders. If you have anything especially delicate near the work area, just point it out before we start and we will work around it. Looking after your property is part of the job.
Pricing & Quotes
How much will it cost?
Every job is priced individually, because the fair price depends on the size, the surface and how much moss, algae or staining has built up. That is exactly why we come out and look rather than guessing over the phone. The quote is free, it comes with no obligation, and it includes the chemical treatment as standard.
What affects the price of my quote?
Mainly the area in square metres, the type of surface, the level of dirt, moss or algae buildup, access to the site, and any extras such as heavy oil stain removal or resanding a large block paved drive. We will walk you through how we reached your figure so there are no surprises.
Is the quote really free with no obligation?
Yes. We come out, assess your driveway or patio, and give you a clear written price. If you are happy, we book you in. If not, there is nothing to pay and no pressure. That is how it should be.
Are there any hidden fees or extras added on the day?
No. We confirm the agreed price with you before we start any work. Honest pricing and no hidden fees are two of the things we promise, and we mean it. The only time a price would change is if you ask us to add something extra once we are there, and we would agree that with you first.
How and when do I pay?
You pay once the job is done and you are happy with it, not before. We will confirm the accepted payment methods when we book you in.
Booking & Availability
How do I book, and how far ahead should I get in touch?
Call us on 01543 324516 or 07946 510242, or fill in the quote form, and we will arrange a time to come and assess your surface. Spring and summer are our busiest seasons, so the earlier you get in touch the more choice of dates you will have.
Which areas do you cover?
We cover Lichfield and the surrounding region, including Tamworth, Burntwood, Cannock, Rugeley, Walsall, Sutton Coldfield, Royal Sutton Coldfield, Burton upon Trent, Brownhills, Aldridge, Shenstone, Four Oaks, Little Aston, Streetly, Mere Green, Longdon, Armitage, Abbots Bromley, Blithfield, Swinfen, Yoxall and Whittington. If your town is not on the list, ask us anyway, as we often cover nearby villages too.
How long will the job take?
Most domestic driveways and patios are completed within a day, and many in just a few hours. The exact time depends on the size and condition, and we will give you a realistic timescale with your quote so you can plan around it.
Do I need to be at home while you work?
It helps to see you at the start so we can confirm the price and what we are doing, and again at the end so you can check you are happy. Beyond that you do not need to stand and watch. Many customers pop out and come back to the reveal.
Do you take on small jobs, like a single patio or path?
Yes. No job is too small. Whether it is one patio, a path, a set of steps or a full driveway, we are happy to help and the quote is still free.
Do you take on commercial and business premises?
Yes. Alongside homes, we clean the exteriors of commercial buildings, shopping areas, churches, schools and more. If it is an outdoor hard surface, there is a good chance we can restore it.
Results & Aftercare
Why do you do such a good job?
Because we genuinely love what we do, and we treat your drive as if we were cleaning our own. Do not just take our word for it, look back through our reviews and see for yourself. You are in safe hands.
Will my driveway look patchy or streaky afterwards?
No. Patchiness comes from uneven cleaning, which is a technique problem. We clean methodically across the whole surface so you get a consistent, even finish, not a striped one.
How long will the results last, and how often should I have it done?
With the chemical treatment included, results last considerably longer than a basic jet wash. Most customers find a clean every year or two keeps things looking their best, depending on how shaded and damp the area is. We are happy to suggest a sensible interval for your property.
Are you insured?
Yes. All of our operatives are fully insured and trained to the highest standards, so you have complete peace of mind while we are working on your property.
What is your 100% Satisfaction Guarantee?
Simple. If you are not completely happy with the results, we will come back and reclean your driveway or patio free of charge. Your satisfaction is the priority, and we do not consider a job done until you are pleased with it.
Free, No Obligation Quote
Ready to get started?
Get a fast, free quote today. Friendly, local and fully insured. We are not happy until you are.